ClearFeed

AI-powered helpdesk and ticketing inside Slack

Overview

ClearFeed is a helpdesk and ticketing solution built specifically for Slack-first teams. The platform consolidates requests from multiple channels including Slack, email, web chat, and MS Teams, enabling support staff to manage issues without platform switching.

ClearFeed offers AI Agents that connect to knowledge sources and automate responses, along with traditional ticketing capabilities, SLA tracking, and integrations with popular tools like Zendesk and Jira. The platform supports both internal helpdesk workflows and external customer support at scale, emphasizing fast setup, AI-driven intelligence, and transparency in ticket metrics and workflows.

Who It's For

ClearFeed is designed for:

• Support teams
• IT/HR departments
• Customer success teams
• Engineering operations
• Slack-First teams

Key Strengths

• Slack-native support: Built specifically for teams that use Slack as their primary communication platform
• AI-powered automation & agents: Intelligent automation capabilities with AI agents
• Multi-channel ticketing: Consolidates requests from Slack, email, web chat, and MS Teams
• Integrations with external systems: Connects with popular tools like Zendesk and Jira

Primary Use Cases

ClearFeed is designed to handle the following workflows:

1. Slack-centric customer support ticketing: Manage customer support requests directly within Slack
2. Internal IT/HR helpdesk workflows: Handle internal employee requests for IT and HR departments
3. AI-assisted automated responses to common queries: Leverage AI to automatically respond to frequently asked questions
4. Integration of Slack messages with external ticketing tools: Connect Slack conversations with existing ticketing systems

Technical Specifications

Specification	Details
Supported AI Models	OpenAI
Deployment Methods	Cloud
Supported Languages	English

Security & Compliance

ClearFeed maintains the following security certifications:

• SOC2 type II

Pricing

Starts from $24/agent/month

Company Information

Attribute	Details
Location	India
Company Size	11-50 employees

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Getting Started

To see ClearFeed in action, you can book a personalized demo with their team or visit their website at https://clearfeed.ai

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